Our experience will help guide you through the involved process of managing your property. We offer tailor-made services to meet your individual needs.
If you manage your own rental property, you'll know there are always problems to sort out – the heating not working, general property maintenance, bills to pay… and if you own more than one property, or live overseas, the problem is multiplied. But there is a much easier way: our full property management service offers the following as standard.
Your dedicated property manager will take complete care of your property. If your property is brand new, we can arrange a snagging and handover service. For existing properties, we can arrange professional cleaning, refurbishment, repairs, decoration and provide furnishing packages.
Deposit
All tenancy deposits are registered with Tenancy Deposit Scheme by us and are protected in accordance with current legislation.
Our management department is led by a Director who is a qualified lawyer. We understand governance, ensuring compliance with all legislation. We will ensure safety certificates are up-to-date and obtain licences from managing agents if necessary.
We will arrange the check-in and complete a comprehensive inventory and schedule of condition. We’ll take care of the necessary administration.
By keeping tabs on the physical state of your property, we can anticipate any issues before they become more serious problems. We can undertake routine repairs should any problems occur and we will mediate with tenants to keep things running smoothly.
Our extensive experience in maintaining properties ensures we have constant access to a wide selection of trusted contractors. These established professionals carry out high quality repairs and ensure total peace of mind for landlords and tenants alike.
We appreciate that many problems occur at the most inconvenient times that’s why we provide a round-the-clock response service that covers electrical, plumbing and security emergencies. We strongly feel that dealing promptly with out of hours issues ensures tenant loyalty.
We provide a free, secure key holding service to all of our clients.
We will arrange rent collection and get payments to you by your rent due date. If your tenant has not paid their rent on time, we have in-house processes that ensure things get back to normal as quickly as possible.
Corporate lettings & vacant management service
Arranging transfer and paying of utility bills and service charges. Payment of ground rent where applicable is also part of our remit.
For landlords with multiple-managed properties, upon request, we can issue a performance report conveniently showing all your properties together.
We will carry out a full check-out inventory so the deposit can be returned to the tenant. If there is a dispute over any dilapidations, we will liaise between landlord and tenant to achieve an amicable solution.
If your rental property is vacant, security can be a concern. We will visit your property regularly, arrange maintenance and repairs, deal with any emergencies and handle administration such as paying bills and arranging cleaning and decorating.
Our online and offline marketing strategies are designed to attract interest from tenants on a 24 hour basis. They include a comprehensive website, print advertising in relevant publications, eye-catching signboard advertising, a regular presence, regular e-newsletters and listings on leading property portals.
By law all landlords require an Energy Performance Certificate for their property. We can help take the hassle out of the assessment and application process.
Viewings of your property by prospective tenants should be smooth and unobtrusive. We can schedule appointments effectively and keep disruption to the minimum.
The proper screening of prospective tenants is vital. We will follow up all personal and financial references provided.
A professionally drawn up tenancy agreement is a vital part of any rental transaction we undertake, this includes all the relevant provisions and fully updated legislations.
We will negotiate any renewal of the tenancy agreement and prepare any additional documentation.
The more properties you have, the more complex your rent collection schedule will be. Our expert accounting system deals with all financial aspects of property management and we will be able to collect and forward all rents and deposits for multiple properties.
Rental arrears particularly in London run into the tens of millions and it’s our mission to make sure that our clients are not part of that statistic. A situation that involves chasing rent arrears may involve disputes, therefore, it’s easier to allow us to manage the process when it comes to chasing down monies owed.
Collect & remit the monthly rent
Deduction of commission and other works
Raise monthly statements
We protect all received rent in a Client Account which is covered by Client Money Protection Insurance. Basically this means any rent we’ve collected and not paid out, is protected in case anything should happen to our business
We aim to pay all collected rents on the same day of receipt (as per bank clearance rules, weekends and bank holidays are paid on the next working day)
We’ll collect your rent and chase late payments on a regular basis until paid
If we see a tenant paying late regularly, we’ll have a conversation with them to try and understand the underlying issue and advise accordingly
We’ll provide you with a full statement each month
Our Fee will be taken from the rent each month, if we don’t collect the rent, we don’t get paid either!
Accompany all viewings
Advise on works required/refurbishment
Market the property & advertise on relevant portals (where access is given, to take photos, produce a video tour and draw up a floorplan to aid marketing)
Source tenants & reference tenants
Negotiating the Tenancy Agreement
Preparation & signing of all documentation of new tenancy
Collecting Security Deposit and passing to landlord to register
Collect & remit initial month’s rent received
